Shipping & Returns

Aqua Health Products will accept the return or exchange of an unopened/unassembled products at 100% value if the return request is made within the first 30 days after purchase. 

You must contact us by phone or email to get a return authorization from us before returning the goods.  Return shipping to Aqua Health Products is at the buyer’s expense unless there was an error made by us.

Once we receive the returned order from you, we will inspect the goods and if they are unused and returned in the original retail box/packaging, we will reimburse 100% of what you paid, less outbound shipping charges we incurred in sending you your order.  If an item is returned used or damaged by personal handling and not returned in re-saleable condition, we will evaluate the condition of the returned product and offer you a percentage of what you paid minus shipping charges.

Refunds in the first 60 days after the purchase date will be reimbursed on the credit card that was used for the original purchase, otherwise, payment will be sent by e-transfer/Interac payment.

Note: Aqua Health Products will only honour this return policy for orders that were purchased on the mayuwater.ca or aquahealthproducts.com websites and shipped to a Canadian destination.